This Privacy Policy explains how KidmaTech ("KidmaTech", "we", "us")
collects, uses and protects information when you use our client portal at
clients.kidmatech.com, our customer messaging platform (CRM) at
crm.kidmatech.com, and the automation services we provide.
Our CRM lets a business connect its own messaging channels — WhatsApp, Telegram, Facebook Messenger, Instagram Direct and TikTok — and handle all incoming conversations and comments in one inbox. The business owns those conversations and decides what is collected; KidmaTech processes that data on the business's behalf and under its instructions.
Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We use Google account data only to sign you in and to operate the features you request. We do not sell this data and do not use it for advertising.
Where a business connects its Facebook Page, Instagram professional account or WhatsApp Business account, KidmaTech accesses that data only with the explicit authorisation of the business, granted through Meta's own login and consent screen. We use it for one purpose: to show the business its own conversations inside the CRM and to send replies on its behalf.
Where a business connects its TikTok business account, KidmaTech accesses that data only with the explicit authorisation of the business, granted through TikTok's own login and consent screen, and only for the account the business selects. We use it for one purpose: to show the business its own TikTok comments and direct messages inside the CRM and to send replies on its behalf.
The chat on this website is an automated AI assistant, not a human. If you write to it, we receive the text of your messages and the identifier stored in your browser. Messages are kept in KidmaTech CRM, on our server in Frankfurt, and the text is sent to a language model provider (Anthropic or Google, depending on the installation settings) to prepare a reply. Under their API terms this data is not used to train models. We keep the conversation for 12 months after the last contact and delete it earlier at your request. Please do not send sensitive personal data in the chat.
KidmaTech is based in Israel and processes personal data in accordance with the Israeli Privacy Protection Law, 5741-1981, including Amendment 13, and the Privacy Protection (Data Security) Regulations, 5777-2017. We also serve visitors and clients in the European Union and the United States, so where the law of those places applies to you, we follow the General Data Protection Regulation (GDPR) and applicable US state privacy laws as well.
For website visitors who send us a request, KidmaTech is the controller of the data. For the correspondence and client data that a business stores in KidmaTech CRM, the business is the owner of the database and KidmaTech acts as its processor, under the Data Processing Agreement.
We process data you send us in a request on the basis of your consent and our legitimate interest in answering you. Marketing messages are sent only on your separate consent, which you may withdraw at any time. Data of CRM users is processed to perform the agreement with them and, for their customers' messages, on the instructions of the business that connected the channel.
Some of these providers are located outside Israel and the European Economic Area, including in the United States. Where the law requires, we transfer data abroad only with appropriate safeguards, such as standard contractual clauses. We do not sell personal data and do not share it for advertising. Other than the above, we share information only with service providers that help us run the platform, under appropriate confidentiality obligations, or where required by law.
We keep personal data only as long as needed to provide the service and to meet legal requirements. You may request deletion at any time — see our Data Deletion page.
Access is served over encrypted HTTPS connections and protected by authentication. We apply reasonable technical and organisational measures to protect your data.
You may request access to your data, its correction, deletion, restriction of processing or a copy in a portable format, object to processing, and withdraw your consent at any time, by writing to support@kidmatech.com. We reply within 30 days.
If you are in the European Union, you also have the right to lodge a complaint with your local data protection authority. If you are in Israel, you may contact the Privacy Protection Authority.
If you live in California or another US state with a privacy law, you have the right to know what personal data we hold, to have it corrected or deleted, and not to be discriminated against for exercising these rights. We do not sell or share personal data for cross-context advertising, so there is nothing to opt out of; you may still write to us to ask.
KidmaTech, Sd. Yerushalayim 3a/3, Kiryat Bialik, Israel — support@kidmatech.com